The target of the Call Centre of our company, which we successfully meet, is to provide all services in this line of business on a professional level and to use all the acquired information, as a feedback for the dynamic planning of all the needs of our clients.
The Call Centre is equipped with modern technology, thanks to which our IT Department is able to promptly respond to the needs of our clients and adapt the Call Centre operation to these requirements.
In recent years we have seen an increased attempt to extend the qualitative results of the Call Centre, instead of focusing merely on the quantitative outcomes. This means our company is leaving behind the model, where the objective was to assist as many customers as possible in the shortest time possible. Thanks to new technologies we can offer a much wider range of services. Subsequently, our Call Centres can be divided into:
Information Call Centres - dealing solely with information requirements
Service Call Centres - specialising in pre-sale and post-sale assistance
Recovery Call Centres - performing the requested operations